Returns

Returns – withdrawal from your purchase within 14 days

You have the right to withdraw from your purchase within 14 days of the day you received the goods, without giving any reason. If you wish, you can tell us why you are returning the product – your opinion matters to us and helps us improve, but it is not a condition for withdrawal.

How to withdraw – fastest online:

1. Click Withdraw from the contract here (the same link is at the bottom of every page, in your account and in the shipping confirmation email).
2. Enter your order number and the email address you used to order. No registration is needed.
3. Select the items you are withdrawing from, optionally write the reason and click "Confirm withdrawal". You will immediately receive a confirmation by email.

You can also withdraw by using the withdrawal form (Word) below or by writing to office@kinderkraft.bg.

Send the goods back:

• within 14 days of your withdrawal, to: 3 Simeon Petrov St., Bozhurishte, Bulgaria, tel. +359 887 132 548;
• with a courier of your choice – the return costs are paid by you;
• include your order number or a copy of the order confirmation.

Preferably, the goods should be in their original packaging. You may inspect and try the goods as you would in a shop. If they have been used more than that, we may deduct an amount for their reduced value.

Refunds: within 14 days of receiving your withdrawal, we refund the price and the standard delivery. If you paid by card – to the card (to a bank account only if you choose this in the withdrawal form). If you paid cash on delivery – to the bank account (IBAN) you give us in the withdrawal form or by email. We may wait until we receive the goods or proof that they have been sent.

The exceptions to the right of withdrawal and further details are in the Terms and Conditions, Art. 26–28 and Section IX.

Download the withdrawal form (Word, in Bulgarian)

Information about the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If the goods of one order are delivered separately – after the day on which you acquire possession of the last item.

To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement to NEWVIVA Ltd., 3 Simeon Petrov St., Bozhurishte, Bulgaria, tel. +359 887 132 548, email office@kinderkraft.bg. The easiest way is to use the "Withdraw from the contract here" function (the link is at the bottom of every page). You will immediately receive a confirmation by email. You may also use the standard withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a delivery type other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We will carry out the reimbursement using the same means of payment as you used: for card payments – to the card, unless you have expressly agreed to a refund to a bank account; for cash on delivery or bank transfer – to the bank account (IBAN) you indicate. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

You shall send back the goods to 3 Simeon Petrov St., Bozhurishte, Bulgaria, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

This is a translation for your convenience. In case of any discrepancy, the Bulgarian version prevails.