Delivery and returns for orders placed on kinderkraft.bg

Delivery options

We deliver by courier to any address in Bulgaria or to a SPEEDY office.

• Free delivery for all orders paid online by debit/credit card.
• If you choose cash on delivery, a fixed delivery fee of 5 EUR applies.

We work with different courier companies depending on the delivery address and their workload.

Payment methods

Cash on delivery

You pay for the products to the courier upon delivery.

Online by debit/credit card

Payment is made when you confirm your order, through a secure online payment system.

Returns

You have the right to return a purchased product in accordance with the applicable law.

IMPORTANT:

If you refuse or return an order without a functional defect or a complaint issue, the delivery and return costs are paid by you (see the Terms and Conditions, Art. 26 (3) and Art. 55).

You can:

• return the product with a courier of your choice and at your own cost;
• use our contracted courier, in which case a return fee of 5 EUR will be deducted.

_{The new delivery terms apply from May 2026.}

Service, spare parts and warranty

If you need a repair or a warranty service, submit a complaint online at kinderkraft.bg/reklamaciya – with your order number (or proof of purchase from one of our partners), photos and a description of the problem. You can also email rma@newviva.bg. For spare parts, call +359 887 132 548.

For products whose 2-year warranty has expired and that are registered for the Kinderkraft extended warranty, submit your request directly to the manufacturer at rma.kinderkraft.com.

This is a translation for your convenience. In case of any discrepancy, the Bulgarian version prevails.